Refund Policy

Returns:

We'd love to have happy customers. At Ivy Pearlgem, we commit to working our best to make sure you are completely satisfied with your purchase. Contact us if you have any concerns or questions with your order, we would love to assist you!

We accept returns within 7 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Please email customer-service@ivypearlgem.com with your name, order number and attach high-resolution images of your damaged jewelry, and we will review it on a case-by-case basis. Please note that the customer is responsible for all related return shipping fees once it is authorized after review.

Conditions:

If you are returning an item authorized for a refund, the item MUST be returned in either the original packaging or a hard case to prevent crushing while in the post. Items incorrectly packaged and subsequently crushed in postage cannot be replaced. Items worn and damaged deliberately or accidentally are not considered faulty and will not be accepted.

Refunds:

Refunds will only be processed once an authorized return is approved. After the item is reviewed and inspected, we reserve the right to offer in-store credit, price adjustments on any future orders, and in extraordinary cases, a refund to the original payment method.

Please email customer-service@ivypearlgem.com with your order number, and we will review each refund situation on a case-by-case basis.